by Mast3r | May 16, 2021 | Culture
How would you want to capture knowledge about your users‘ behaviors and attitudes? Try an empathy map. An empathy map will reveal your users‘ perspectives along with their goals and challenges. This is what you do: Empathy mapping is a qualitative method so you will...
by Susanne Heiss | Jan 20, 2021 | Culture
If you want your team members to feel welcome, you have done something right. The other week, I ran a 121 session with a leader exploring the texture of his organization. When asking about how he would like his team members to feel at work, he said: Welcome. Welcome....
